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M Natural Policy 🍃

We have developed this Credit, Refund, and Returns Policy to Ensure Clarity and Confidence for our customers.

First of all, for any questions or anomalies with your order, this policy is valid. You must report it within 15 days of placing the order. After that time, you cannot file a claim.

that the order was placed. If your item arrives damaged, photographs, the package, receipt, and the product are required for investigation. Once this is approved, the damaged item will be sent to you again.

Only in this way is M Natural responsible for covering the shipping cost of returning the damaged product.

Or if you prefer, you will only be given credit for the cost of the product to use during the next 30 days on any new order you place with us. After that time, you will lose the credit.

If you receive a product and want to return it because it was shipped to you just before you contacted us regarding a change or cancellation, whether it's a regular order, wholesale purchase, or a month-to-month subscription, you will be required to pay for the return shipping of the product to us.

Any returned item must be in its original condition, with the seal unbroken and intact. Please wrap it as it was sent so it arrives undamaged. Once it arrives in good condition, you will be exchanged or given credit with the store.

Likewise, if you are missing an item from your order, you must send proof of the package in which your order arrived, the order sheet, and the items that arrived, so we can compare it with the surveillance video and photo of the package we packed, sealed, and sent to you at the time.

Once the evidence is approved, the missing item will be sent to you or you will be given credit to use for the next 30 days. After that time, you will lose the credit.

Exclusions: There will be no exchange or refund if:

◦ In temperature-sensitive supplements (if not stored properly after delivery).

◦ Products purchased on clearance or special promotions

(unless they arrive damaged).

If it takes 15 days after placing the order

We do not do price matching.

By purchasing this product, you confirm that you agree to our policy. If you have any questions about our policy, please contact us via:

• Email: lilicustomers@gmail.com

• Telephone: 956-477-2071

• Chat on our website: www.lilirosario.com

Thank you for choosing M Natural 🍃, your satisfaction is our priority.